VRO Protocol
VRO is different from other ordering methods. Based on a FMEA, each task has to be respected to insure smooth operations. All actors have to know, understand and execute correctly their tasks on time.
Switching a Supplier to VRO cannot be improvised. You have to define with it:
- who will be the contact, its phone and fax number;
- who will be the contact back-up;
- the frequency of the orders,
- the fax time;
- the promise time;
- the pick-up time;
Do not forget the Carrier. It is also involved in this process and be aware of:
- the pick-up frequency;
- the pick-up time;
- the delivery time;
and both have to know how to handle the Pick-Up Order.
Support documents, training, formalized agreements are necessary to insure a perfect VRO launch. They define the VRO Protocol between the Customer, the Supplier and the Carrier.
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