Service Rate
The VRO Service Rate is measured based on ordered lines delivered in full.
On a Pick-Up Order a part number can be only once. So one line ordered is equivalent to one part number ordered.
If a part number of a Pick-Up Order is ordered (Ordered quantity > 0), the Service rate is 100% if the quantity is fully delivered by the transportation linked to this Pick-Up Order. If the quantity is partially delivered or delivered in full using not only this transportation but also an other one (express transportation for example), the service rate is 0%. If the quantity delivered is higher than the quantity ordered the Service Rate is 0%.
The VRO service rate for a part number of a Pick-Up Order can have only 2 values: 0% or 100%.
The Service Rate for a Pick-Up Order is the average of the Service Rate of the part numbers ordered on this Pick-Up Order.
The Service Rate of a Supplier for a given period is the average of the Service Rate of the part numbers ordered by Pick-Up Orders during this period.
Example of a Pick-Up Order
| Part number | Quantity ordered | Quantity Delivered | Service Rate | Comment |
| A | 9 | 9 | 100% | The quantity ordered has been delivered in full. |
| B | 9 | 8 | 0% | Missing one piece: 0%. |
| C | 9 | 10 | 0% | one extra piece has been delivered: 0%. It will be recorded as an incident. |
| D | 0 | 0 | NA | 0 piece ordered: Service Rate not applicable. |
| E | 0 | 1 | NA | 0 piece ordered: Service Rate not applicable but the over shipment will trigger an incident. |
For the Pick-Up Order
| Lines ordered | Lines delivered in full | Service Rate |
| 3 | 1 | 1 / 3 = 33% |
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