VRO Incidents
An incident is created for each non respect of the key steps of the VRO process. VRO incidents are listed in the Supplier VRO Instructions as: "Supplier don't".
Supplier don't:
- Do not fail to respond to a Pick-Up Order on time;
- Do not fail to give a copy of the Pick-Up Order to the driver of the shipment;
- Do not promise a quantity less than the quantity ordered without calling the Customer immediately;
- Do not ship more material than is ordered on a Pick-Up Order;
- Do not ship less material than you have promised on a Pick-Up Order without calling the Customer first;
- Do not EVER change Customers data on any Pick-Up Order. This includes Loop, Stock, In Transit, and Ordered quantities. Only the Customer is authorized to change these data ;
- Do not promise in number of pieces but only in order units;
- Do not ship in non-standard pack multiples unless authorized by the Customer in writing to do so;
- Do not promise a quantity if the part number is not ordered.
Incidents are time consumming for the Customer or can impact its operations.
Incidents have always a cost.
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