VRO Incidents

An incident is created for each non respect of the key steps of the VRO process. VRO incidents are listed in the Supplier VRO Instructions as: "Supplier don't".

Do not fail to respond to a Pick-Up Order on time;
Do not fail to give a copy of the Pick-Up Order to the driver of the shipment;
Do not promise a quantity less than the quantity ordered without calling the Customer immediately;
Do not ship more material than is ordered on a Pick-Up Order;
Do not ship less material than you have promised on a Pick-Up Order without calling the Customer first;
Do not EVER change Customers data on any Pick-Up Order. This includes Loop, Stock, In Transit, and Ordered quantities. Only the Customer is authorized to change these data ;
Do not promise in number of pieces but only in order units;
Do not ship in non-standard pack multiples unless authorized by the Customer in writing to do so;
Do not promise a quantity if the part number is not ordered.

Incidents are time consumming for the Customer or can impact its operations.
Incidents have always a cost.

Supplier KPI Delivery performance but also adherence at the process are 2 aspects to be tracked in order to assess Supplier's performance.

Promise Compliance Rate (PCR) A very specific KPI, fundation of the VRO process.

Improving the Supplier PCR How to improve the reliability of the Supplier Promise.

Service Rate Classical KPI adapted to the VRO.

VRO Discrepancies Discrepancies management is a time consumming process. So it is important to highlight them during reviews with Suppliers.

VRO Supplier KPI report A simple file to record and present VRO Supplier KPI.

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VRO Incidents

Supplier don't:

VRO KPI

Ordering KPI

Discrepancies Management