Emergency Pick-Up Order

An Emergency Pick-Up Order like an Additional has to be used for exception only. In this case, pick-up and transportation schedule are not the regular one.

You can use an Emergency Pick-Up Order to replace defective material received, to order what cannot be loaded in a regular truck (space or weight constraint). Like all exceptional process, you have to manage it very carefully, specially in case of critical situation. A specific area is dedicated to the transportation tracking to be sure that you will be able to "stay in touch" with your load.

An Emergency Pick-Up Order is managed by the VRO Champion upon request. It is not sent without having previously contacted your Supplier to agree about parts, quantities, pick-up time and eventually carrier. When these information are defined, as a Regular Pick-Up Order, an Emergency Pick-Up Order is faxed to the Supplier at a time agreed with it. The Supplier has to fax back the Promise at a time also previously defined. This is the best way to formalize what is generally done in a hurry with the risk that one party misunderstood critical information or its duties and responsabilities.

Like an Additional Pick-Up Order, the Temporary Loop Increase has to be used to manage them.

Overview

Customer information area
- Delivery address;
- VRO Champion contact (phone and fax) and back-up.

Pick-Up Order Identification area
For an Emergency Pick-Up Order it is better to use the Supplier ID.

Supplier information area
Supplier Contact (phone and fax) and back-up.

Process timing area
Ordering:
- Faxing weekday and time;
- Promising weekday and time.
Transportation:
- Pick-up weekday and time;
- Delivery weekday and time.

Transportation tracking area
- Carrier name;
- Tracking number;
- Carrier contact (phone and fax) and back-up;
- Notes/Instructions (generaly an Emergency Pick-Up Order is used in a critical situation).